International Seller

Pascal Motafferi

1 450-693-1227, ext 131

Delivery policy

 

The timelines to process orders currently is 5 to 12 working days, according to the type of transportation and type of products ordered.

Please note that House of BBQ Experts is working tirelessly to expedite your package, post processing, as rapidly as possible.
Once the package will be ready to be picked up by the delivery service, a tracking number will allow you to follow it in real time until delivery.

If you don’t notice activity pertaining to your package once your tracking number is received or the delivery service doesn’t have data to share, kindly wait 24 hours.  Information will become available once the first scan on your package has been made.

With regards to a BBQ delivery following the reception of your delivery confirmation e-mail, please note that a tracking number cannot be provided as a delivery appointment will be made by telephone.

Because of the high volume of orders and packages in circulation, once your order is with the delivery services (be it Canada Post, FedEx, Purolator or Dicom), we unfortunately cannot provide precision on the delivery timelines hence using your tracking number to follow your package in real time, with the delivery service directly.

 – We apologise for all involuntary delais and know that the Team is making every effort to expedite your orders as rapidly as possible, while ensuring that all required governmental hygiene and security norms are applied and respected. –

 

Delivery policy for online purchases:

Delivery policies for orders shipped to Quebec, Ontario and other Canadian provinces.

 

Delivery of accessories, sauces and rubs

Standard shipping by Canada Post is free in Quebec [1] for all orders of accessories, rubs and sauces totaling $ 75 or more before taxes. Fees of $ 9.99 + tax apply for all orders of accessories, rubs and sauces under $ 75 before taxes. All shipments of small packages (under 30 kilos) will be sent by Canada Post, FedEx, Purolator or Dicom depending on standard shipment and depending on the shipping region. The order will be dispatched within 7 to 9 working days.

For shipments to Ontario, the shipping cost for accessories, sauces and rubs orders is $ 9.99 + tax.

For shipments to other provinces, [2] shipping charges of $ 17.99 + tax will be applied for all orders of accessories, sauces and rubs.

 

BBQ delivery

With the purchase of a Weber or Napoleon BBQ of $ 999 or more, before taxes, free standard delivery is offered to you in Quebec [1]. For any purchase of Weber and Napoleon BBQs under $ 999, fees of $ 59 + taxes will apply. **

* For Kamado Joe brand BBQs, we invite you to contact our chat team, by going to www.bbqquebec.com to obtain a quote for the purchase of your BBQ.  That service is available to you 7 days a week, from 8 am to 9:30 pm.  You can also write to us, taking care of indicating the exact Kamado model you wish to purchase, and your full delivery address.   We will respond to your message within 4 business days.

** For Sunterra, Yoder, Arteflame and Hamrforge BBQs, delivery fees of $ 200 + taxes will apply. For Hunsaker brand BBQs a delivery charge of $ 100 + taxes will apply, anywhere in Canada. [2]

For BBQ purchases shipped to a province other than Quebec [2], a fee of $ 59 + shipping taxes will apply for a BBQ exceeding $ 999 in value and a fee of $ 150 + tax will apply for a BBQ under $ 999.

Deliveries of small BBQs can be shipped by Purolator, or by another carrier, depending on the size of the box and the BBQ selected. The carrier will be confirmed to you when processing your order.

[1] The northern regions of Quebec, Gaspésie and Îles-de-la-Madeleine are excluded from the promotion of free standard shipping. Specific transportation costs will apply depending on the region in question.  Other postal codes could be excluded.  

[2] Excluding Nunavut, the Yukon and the Northwest Territories.

 

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